Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


  • All orders may be canceled for a full refund before the customization process has started.
  • If the order has started the customization process and then is canceled a refund of 75% the purchase price will be refunded with 25% staying with Mom and Me Laser to cover the design time.
  • All orders that have been customized and approved by the customer cannot be refunded once cut. If you receive a damaged Good please reach out and we will work with you to either replace it or figure out an alternative solution.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at momandmelaser@gmail.com.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at momandmelaser@gmail.com..

Shipping returns

In the event that your item is damaged and needs to be replaced, send us an email at momandmelaser@gmail.com to get the process started. We will likely send you a postage label to print and return the item to us. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at momandmelaser@gmail.com for questions related to refunds and returns.